Refund policy

Thank you for choosing Velita. Please read this Refund Policy carefully before purchasing any products or services from us.

Refund Policy

1. Eligibility for Returns:
   - We strive to ensure that you are satisfied with your purchase. If for any reason you are not completely satisfied, you may initiate a return within 30 days of receiving your leather journal.

2. Condition of Return:
   - To be eligible for a return, the leather journal must be unused, in its original condition, and in the original packaging. Please include any accessories or promotional items that accompanied your order.

3. Return Process:
   - To initiate a return, please contact our customer service team at usa@velita.store . We will provide you with a return authorization and instructions for shipping the item back to us.

4. Refunds:
   - Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable.

5. Exchanges:
   - If you wish to exchange your leather journal for a different style or color, please follow the return process outlined above, and indicate your desired exchange item. You may need to submit a new order for the new item, depending on the exchange circumstances.

6. Final Sale Items:
   - Items marked as "final sale" are not eligible for returns or exchanges.

7. Contact Us:
   - For any questions regarding our shipping and refund policies, please feel free to reach out to us at usa@velita.store. We are here to help!